Cancellation & Refund Policy

Effective date: 11 September 2026

We want every POSVIQ order to arrive in good condition. Please read this policy before placing an order.

Cancellations

You may request a cancellation before your order is dispatched by contacting us with your order number. Once an order has been dispatched, it cannot normally be cancelled in transit. We will confirm whether a cancellation request can be accepted.

Damaged, incorrect or incomplete orders

If you receive a damaged, incorrect or incomplete item, contact us within 48 hours of delivery with your order number, photos and, where possible, an unboxing video. We will review the request and may offer a replacement, store credit or refund where the issue is verified.

Returns

For food and consumable products, returns are accepted only for verified damage, defects, incorrect items or delivery issues. To protect product quality and hygiene, we cannot accept opened, used or tampered products unless there is a verified quality issue.

Refunds

Once a refund is approved, we initiate it to the original payment method within 5-7 business days. Your bank or payment provider may take additional time to reflect the amount. Cash-on-delivery refunds, where approved, are handled through a mutually confirmed bank account or another suitable method.

Contact

To request cancellation, return support or a refund, email mahataripvtmf@gmail.com or call 7587732277.